FAQ
FREQUENTLY ASKED QUESTIONS
What are the delivery chargers for orders for the Online Shop?
USA, CANADA*:
Minimum order for free delivery: $ 400
Delivery cost (transport & custom duty): $ 20
AUSTRALIA, ASIA, MENA, AFRICA, SOUTH AMERICA,
CENTRAL AMERICA, MEXICO*:
Minimum order for free delivery: € 400
Delivery cost (transport & custom duty): € 20
UK*:
Minimum order for free delivery: £ 400
Delivery cost (transport & custom duty): £ 20
EU*:
Minimum order for free delivery: € 150
Delivery cost (transport & custom duty): € 10
ON-EU EUROPE*:
Minimum order for free delivery: € 300
Delivery cost (transport & custom duty): € 20
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*Please note that we do not deliver to the following countries:
Belgium, France, Luxembourg, San Marino, Chile, Japan, Russia, Taiwan, China, Hong Kong, North Korea, South Korea, Antarctica, Greenland, Monaco, Vatican, Andorra.
Which payment methods are accepted in the Online Shop?
You can pay through PAYPAL by means of any credit cards
How long will the delivery take?
USA, CANADA*: 2-5 working days
AUSTRALIA, ASIA, MENA, AFRICA, SOUTH AMERICA, CENTRAL AMERICA, MEXICO*: 3-7 working days
UK*: 2-3 working days
EU*: 2-3 working days
ON-EU EUROPE*: 2-5 working days
How secure is shopping in the Online? Is my data protected? Shop?
See our Privacy Policy
What exactly happens after ordering?
See art. 3-7 of our Terms of Service
Do I receive an invoice for my order?
Yes of course: a paper copy will be included in the parcel and we can send you a copy by e-mail